I have a small number of shares in both Bank of Ireland and AIB.
These were held as certificates until dematerialisation in January 2025.
The whole point of dematerialisation was to make transfers quicker and smoother.
I have an account with Lightyear online brokers and they have been trying for many weeks to initiate a transfer from Computershare to no avail.
They just sent me this message:
"After conversations with Computershare's transfer team, they have let us know that at this time, they are only able to transfer portfolios under an ''employee scheme''.
As you're current account is a normal account, and not given by your employer, regrettably, they cannot transfer it from their end. I'm sorry to be the bearer of this news, as I know it's not what you expected."
It is obvious that Computershare have not adequately prepared for dematerialisation.
I am filing a complaint with them on their Investor Centre here:
https://www-uk.computershare.com/Investor/#Home
Computershare don't do email and you can only use a webform at the Investor Centre. The answer from the webform took ages but said this:
" We're sorry but we are unable to deal with the matters mentioned in your query. You will need to contact Euroclear UK & Ireland Limited, as they are the correct company to assist you.
For your information, their address and telephone/website details are shown below:
Euroclear UK & Ireland Limited
33 Cannon Street
London
EC4M 5SB
Tel: 0207 849 0000
Fax: 0207 849 0130
Website: www.euroclear.co.uk"
or you can use one of Computershare's dedicated shareholder phone lines for particular companies.
Bank of Ireland - 01 2475414
AIB is - 01 2475411
I have had conflicting advice from various agents on these helplines, all of whom said it is possible for brokers initiate transfers of shares without having to fill in any forms. But obviously it isn't.