J
jayl
Guest
I returned home from two weeks holiday yesterday to discover a strange transaction on my bank account last week, which turned out to be a cash withdrawal from my branch. Apparently someone with the same account number as me but in a different branch of the same bank (same county) made a cash withdrawal from my branch, and the teller incorrectly entered my sort code instead of theirs, resulting in the withdrawal coming out of my account.
The bank were very efficient and promptly returned the money to my account and were extremely apologetic which I'm pleased with, but a couple of things about the whole ordeal are frustrating me:
Any thoughts?
The bank were very efficient and promptly returned the money to my account and were extremely apologetic which I'm pleased with, but a couple of things about the whole ordeal are frustrating me:
- I know the combination of sort code and account number are always unique but in practice do banks actually have more than one account with the same account number? Seems a bit ridiculous, with 8 digits I would have thought each bank would have more than enough room to give every account a unique number?
- The holder of the other account withdrew the money from my branch, which obviously explains how easy a mistake it was to make, but it concerns me that there's a large chance this might happen again. There's a possibility that the person lives near my branch and might bank there frequently despite his main branch being elsewhere. Thus, this error could happen again in the future.
Any thoughts?