Baby boomer
Registered User
- Messages
- 735
Apologies but I am being factually correct.
Check EU regulation 261/2004..pg 2 no. 14 ......this is why Ryanair is suddenly joining forces with other airlines.
"As under the Montreal Convention, obligations on oper- ating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circum- stances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an
You have the right to ask, complain, contact them but if the EU decides to allow this we are potentially getting nothing. I complained about their treatment of customers.
Hi Foxy,
You can put your mind to rest a little! The bit you quote is from the preamble to the Regulation and sets out the basis for the contents of the Regulation itself. The operative bits are the Articles of the Regulation. Article 7 sets out the right to compensation (usually €250 for cancelled or delayed flights.) Article 8 specifies the right to reimbursement or rerouting. Article 5 sets out when the provisions of Articles 7 and 8 apply. I
Article 5.3 excludes compensation under Article 7 but not reimbursement under Article 8 if the airline can show "extraordinary circumstances."
So, to summarize:
Ordinarily, if the airline cancels, you get your money back PLUS compensation.
In extraordinary circumstances, you get your money back. No additional compensation.
That's the law. The Irish Government cannot change it. Only the EU can. And changing EU law takes time. And requires signoff by the European Council and the European Parliament.
So, you ARE entitled to that money within seven days. End of story.