Ryanair - Making a claim for delayed flight.

Unfortunately one can only claim in Ireland if the return flight was from a country outside the EU. Hence I had to make my claim from Spanish Aviation Authority
 
The system is deliberately designed to make most people give up. Try the Ryanair chat bot for help.

Or use one of the tools that take commission for processing the claim.

For onboard receipts re the sandwich, go into Ryanair, to your prior bookings, click on it and it has the options of onboard receipts.
 
BOXtheFOX said:
If the flight is less than 1500 kms it is two hours.
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The information about flight delays on Ryanair's website are very confusing. In one section it says the following.

FLIGHT DELAY If we reasonably expect your flight to be delayed for two hours or more beyond its scheduled time of departure in the case of flights of 1500km or less (but three hours or more in the case of all intra-EU flights of more than 1,500km and of all other flights operated by us between 1,500km and 3,500km), you are entitled to the relevant rights set out in paragraphs 1 to 3 below.

Then you read paragraphs 1 to 3 below and the two hours is suddenly changed to 3 hours.

If you are involuntarily denied boarding or your flight is cancelled or delayed by three or more hours with respect to the scheduled arrival time (provided no extraordinary circumstances occur), you are entitled to receive the following amount from us: • €250 in respect of all flights of 1,500km or less; or • €400 in respect of all intra-EU flights of more than 1,500km, and for all other flights between 1,500km and 3,500km. • €600 for all other flights.

Can someone clarify the above. How can Ryanair display their Notice of Your Rights on their website with such confusing statements?
 
Second paragraph refers to arrival time. Not departure time. Most scheduled flight times have a lot of lee way, so often late planes can make up time.
 
I got this email from Ryanair about my delayed flight.


"As the delay has now reached two hours past your original scheduled departure time, please take note of the attached Notice of Your Rights in line with EU Regulation EU261/2004 or applicable Passengers’ Rights Regulations.

We encourage you to download the Ryanair App and use the ‘Travel Assistant’ feature to get the latest updates on the status of your flight. Please ensure push notifications are enabled when you are not using the App."

The pilot did make up time but we still arrived over two hours late. The flight was delayed at the airport by about 2 hours 40 minutes. The arrival time was over 2 hours delay.

So what is the actual EU Rule here? We were delayed by over two hours at the airport and were told that we have rights because of this delay. Then we are told that we have no rights because the arrival time was less than a three hours delay.




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BOXtheFOX said:
I decided to claim the cost of the sandwich as an expense. When I logged in to get an online receipt for my purchase, I was told that they had no record of me making a purchase onboard the flight.
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I have been told by the Ryanair system that there is no record of me making a purchase onboard my recent flight I paid for it with my debit card.

I got a bank statement today and there is a debit on my account for the exact amount of the Ryanair onboard purchase.
 
"Don’t you have to be delayed by over three hours to make a claim?"

Update from IAA.


To clarify, under Regulation EC261/2004 and following a 2009 European Court ruling, (joined cases C-402/07 and C-432/07 Sturgeon) you are now entitled to compensation if your flight arrives at its destination 3 hours or more after the scheduled arrival time unless the air carrier can prove that the delay was the result of extraordinary circumstances. As your flight arrived with a delay of less than 3 hours, compensation is not payable in this instance.


When a flight is delayed for more than 2 hours but less than 3 hours you have no entitlement to financial compensation, however, you do have a right to care and assistance. This includes:


  • meals and refreshments in reasonable relation to the waiting time (for a delay of less than 3 hours airlines often provide €4 vouchers. (For overnight delays it would include meals, hotel accommodation, transport to and from the airport, etc.)
  • 2 telephone calls or emails


Care and assistance rights apply based on the following thresholds:



  • Flights up to 1,500 km – a delay of 2 hours or more
  • Flights between 1,500 and 3,500 km – a delay of 3 hours or more
  • Flights over 3,500 km – 4 hours or more
 
Got a £3 voucher on Friday night from ryanair. Our 21.25 flight to Dublin delayed by over 3 hours. Didn't get back untill after 2 am Saturday.
Chap next to me on plane reckons we should be able to claim the 300 euro as at time of our flight was originally due that the weather was not a problem then
 
Jumping on this to see if any one can point me in the right direction. Our flight last year had departure delay of more than 3 hours. I believe our arrival was more than the 3 hours but completely forgot to take proof of same when we arrived - it was very late at night and we had the kids with us. I recently checked on this website www.flightera.net and our flight and date of travel was the only one missing for the whole month when you check. Our flight was FR122 on 14/08/24. I’m curious to know if Ryanair can have that information removed? Does anyone know please?
 
Laramie said:
I was sent a response from Ryanair in response to my complaint.

They said that I could get a receipt for my onboard purchase of a sandwich by clicking a link and inputting flight number, card details, date etc.

I did this.

Their online response was that there was no record of any onboard purchase.

So, I still cannot make my claim without a receipt........ and Ryanair will not give me a receipt for whatever reason.
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I purchased food on their onboard flight using the tap on my card. They say they have no record of my purchase. I told them that my account was debited with the cost.
Their latest response to me is that they want a copy of my bank statement to prove that I made an onboard purchase.
 
"I purchased food on their onboard flight using the tap on my card. They say they have no record of my purchase. I told them that my account was debited with the cost.
Their latest response to me is that they want a copy of my bank statement to prove that I made an onboard purchase."


If you made an onboard purchase on a Ryanair flight and they did not give you a receipt for this purchase then they should have some sort of system where they can locate your purchase. For them to ask you for a copy of your bank statement to show this debit to your account is taking the proverbial.

They constantly stoop to new lows.
 
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