paddyodoors
Registered User
- Messages
- 293
Hi
just wondering what peoples opinion's were on the following.
Prior to xmas I purchased a tech gadget, which since it was xmas the returns policy of 28 days was extended, until the 9th Jan.
I tried it out but found it was unreliable or poor quality. So I decided to return it as I wasn't going to use it and due to the snow and xmas et al, I delayed the return in light of the extended returns date and only brought back this last weekend.
They obviously weren't happy in the shop about this, firstly saying it was passed the return date until I pointed out the message on the receipt. The guy then tells me, even though this was in the original box not damaged in any way and and all components were there, that the internal packaging was missing. i.e. cable ties and apparently some of the bits had there own box. (Cable ties for sure I didn't keep, but I dont recall ever having the other internal box).
Due to this he refused to give me the full refund and would only do it less 5%.
So I am just wondering A. Is this acceptible to do and B. Can they pick an arbitary number as a reduced refund?
cheers
Paddy
just wondering what peoples opinion's were on the following.
Prior to xmas I purchased a tech gadget, which since it was xmas the returns policy of 28 days was extended, until the 9th Jan.
I tried it out but found it was unreliable or poor quality. So I decided to return it as I wasn't going to use it and due to the snow and xmas et al, I delayed the return in light of the extended returns date and only brought back this last weekend.
They obviously weren't happy in the shop about this, firstly saying it was passed the return date until I pointed out the message on the receipt. The guy then tells me, even though this was in the original box not damaged in any way and and all components were there, that the internal packaging was missing. i.e. cable ties and apparently some of the bits had there own box. (Cable ties for sure I didn't keep, but I dont recall ever having the other internal box).
Due to this he refused to give me the full refund and would only do it less 5%.
So I am just wondering A. Is this acceptible to do and B. Can they pick an arbitary number as a reduced refund?
cheers
Paddy