I recently bought a garment from Uk for €170 - but subsequently returned it for a refund. UPS delivered it to me.
As part of the standard process, when the garment landed in Ireland it was held at customs. UPS emailed me asking me to pay import duties of €65 via their website. (My understanding is this is a new step due to brexit. Previously VAT would have been paid to the vendor at time of sale)
However - since i returned the garment I am assuming I get these customs duties returned yes? HAs anyone manged to successfully complete this process.
I wrote to revenue - they told me its is up to UPS. I got onto UPS - they told me it is up to the vendor to contact customs on my behalf. (which is never going to happen in a million years)
What is the solution here? HAs anyone done this before? Surely it cannot be this complicated?
Have people here have bought clothes only to return them?
If it is as complicated as it seems the I will never again buy anything online from teg UK unless i am near certain I will not return it.
As part of the standard process, when the garment landed in Ireland it was held at customs. UPS emailed me asking me to pay import duties of €65 via their website. (My understanding is this is a new step due to brexit. Previously VAT would have been paid to the vendor at time of sale)
However - since i returned the garment I am assuming I get these customs duties returned yes? HAs anyone manged to successfully complete this process.
I wrote to revenue - they told me its is up to UPS. I got onto UPS - they told me it is up to the vendor to contact customs on my behalf. (which is never going to happen in a million years)
What is the solution here? HAs anyone done this before? Surely it cannot be this complicated?
Have people here have bought clothes only to return them?
If it is as complicated as it seems the I will never again buy anything online from teg UK unless i am near certain I will not return it.