I had a complaint with My bank I sent a registered letter addressee only to the CEO of the Bank Hoping it would be dealt with at the head office instead it was sent to My relationship manager that does not work at my local bank branch I was disappointed with this as I do not get on that well with this person . The response letter was posted to me from the local bank branch I called into my local bank branch and asked how come the letter came out from them I met (student) summer worker who just logged onto bank system and said it is here alright and read it out loud but did not know why it was posted out from the local branch the manager was asked but did not want to know