Hi,
I recently purchased a product (hands free car kit) which turned out to be faulty. The vendor admitted the product is faulty but is refusing to give me a refund as I don't have the original packaging. The original packaging was a bubbled plastic casing which needed to be cut through with a scissors to access the product so I can't understand why it would be of any use to anyone.
I've tried complaining to a supervisor in the customer care department but she is standing her ground. I've also emailed consumer affairs, so waiting on a reply from them.
Does anyone know if they are entitled to refuse the refund on this basis?
Thanks
I recently purchased a product (hands free car kit) which turned out to be faulty. The vendor admitted the product is faulty but is refusing to give me a refund as I don't have the original packaging. The original packaging was a bubbled plastic casing which needed to be cut through with a scissors to access the product so I can't understand why it would be of any use to anyone.
I've tried complaining to a supervisor in the customer care department but she is standing her ground. I've also emailed consumer affairs, so waiting on a reply from them.
Does anyone know if they are entitled to refuse the refund on this basis?
Thanks