Just wondering if anybody has used Refund.ie and had any good/bad experiences with them. My parents had been advised that their Endowment Policy was not going to be sufficient to cover their mortgage - at this time (approx Nov 2011), refund.ie were advertising about making claims on behalf of customers who may have been incorrectly sold endowment policies - the process started fine with us providing all required documentation, they decided there was sufficient info to proceed, we paid the "processing fee" of €125 - since then we have provided more & more information including personal identification, authorisation for solicitors to act on behalf etc.... But the case does not appear to be progressing. We know these things can take time, however, "Eddie" seems to be forever postponing our updates/meetings etc. We have challenged the genuinity of their company with suggestions of escalating to authorities but each time, they "reassure" us that the delays are due to the solicitors etc etc.... I note that they are still actively looking for clients (this time under the guise of PPI reclaim) yet our claim is still ongoing with very unsatisfactory correspondence from them. The latest we sent was a firm email that we would be calling in to meet Eddie on Thursday as we are growing concerned with the lack of update and are due to meet with our Bank (as policy is due to mature in July) - he agreed but on Wednesday yet again postponed. We asked for a phonecall to discuss but as yet have not received one. We have never received a phonecall and ALL correspondence has been via email. I note they do not appear to be regulated - are we being very naive.......??