thanks for that. I didn't mean that your comments were causing stress... just this whole situation. Drs always warning about the impact that stress can have on my condition. The critical illness policy was worth e100k, really life changing stuff. I was really disappointed by the Ombudsman response. I understand the 6year rule, but just don't see how you could make a complaint within 6yrs, if you at that stage, hadn't made a claim/didn't know there was an issue. I really don't want to go the legal route, but dont see any other option ... I also wrote to my broker, who bought over the company I had 5be insurance with. They are denying any responsibility, but I don't think their reasons were thatv strong. Hopefully I can source a good solicitor and get cracking on this. Hopefully I will be back on hete sometime with a good news story... thanks