I tried closing my account last week and managed to get locked out due to text giving me new codes everytime I entered the previous one. I have rang and left a message asking them to call me as well as sending an email. Still no contact despite this happening last week. Are they really that busy in dealing with customers ? Any experiences from anyone recently ?
Rabo account locked - no response from phone or email
- Thread starter elcato
- Start date
Brendan Burgess
Founder
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- 52,032
Hi elcato
Exact same thing happened to me today. I logged on to close my account, but it was an old account and I had not used it much.
I found the codes very confusing and I made a few errors along the way and then got locked out.
I rang them and had to listen to a really annoying machine telling me how busy they were. But I hung on for 10 minutes and they were very helpful and unlocked the account over the phone.
So I would say ring them when they open - which I think is 9 am - and just wait until they answer.
Brendan
Exact same thing happened to me today. I logged on to close my account, but it was an old account and I had not used it much.
I found the codes very confusing and I made a few errors along the way and then got locked out.
I rang them and had to listen to a really annoying machine telling me how busy they were. But I hung on for 10 minutes and they were very helpful and unlocked the account over the phone.
So I would say ring them when they open - which I think is 9 am - and just wait until they answer.
Brendan
Your closing your account and I believe the are also closing as well, so not much need for customer service in such a case. So you need to get on the phone and say on the phone until you get to talk to someone. Don't expect a call back.