Hi all,
I live in a remote rural area and the pub nearest to us is the only one for several miles.
In recent times it has gained a poor reputation for over charging customers (all ages, tourists and locals). Some people that complained were barred. When it started happening to more and more regulars it was bought to their attention by many people and things had improved.
However, over the weekend I personally witnessed the owners filling up bottles for the optics with a cheaper lesser known brand of vodka and selling it front of house to patrons as Smirnoff.
This is only one very small example of the behaviour of the owners. Other incidents included charging people for double measures as ordered, but only filling singles.
It is very frustrating to see this happen to people, myself included. Many of the customers are elderly men on their own and for certain, they are being taken advantage of.
Is there anyone I can report this to?
All advice and oprions welcome, thanks.
I live in a remote rural area and the pub nearest to us is the only one for several miles.
In recent times it has gained a poor reputation for over charging customers (all ages, tourists and locals). Some people that complained were barred. When it started happening to more and more regulars it was bought to their attention by many people and things had improved.
However, over the weekend I personally witnessed the owners filling up bottles for the optics with a cheaper lesser known brand of vodka and selling it front of house to patrons as Smirnoff.
This is only one very small example of the behaviour of the owners. Other incidents included charging people for double measures as ordered, but only filling singles.
It is very frustrating to see this happen to people, myself included. Many of the customers are elderly men on their own and for certain, they are being taken advantage of.
Is there anyone I can report this to?
All advice and oprions welcome, thanks.