Was the tactic simply to wear the unfortunate customers down, or push other complaints beyond the six-year time limit at the FSO? Did the bank firmly believe that right was on its side? Neither interpretation is terribly flattering.
Well done
Brian Carey of
The Sunday Times for a not holding his punches.
And finally it seems the Central Bank is actually going to wake up and defend the Irish people, the banks customers. We are all of us obliged to bank, we have no choice. There is no real consumer choice in banking. They act like a Cartel. They are arrogant. They are mean. They are unkind.
Personally there is no way I believe there was a 'systems error' that meant the PTSB lost the interest. What I do not understand is how they can time and again get away with this.
The very same 'system error' is in a letter I have in relation to my own case with Ulster bank and the FO.
Banks are only about making money and all those lovely ads on the radio about customer care is nonsense. Anyone who has telephoned or dealth with customer service in a bank will very quickly come to realise this. There systems and answers are deliberately designed to twart you, to delay you, with obfustication to the fore.
They treat the FO in a cavaliar fashion. His office holds no fear for the banks. The fact that a customers only redress if they lose with the FO is only the High Court. No mere Irish citizen can hope to take a case. I do so admire those two PTSB customers who were so very brave to take the case. The High court is the way to financial ruin. So much for justice for all. Even taking a case to the FO the odds are stacked against you.
Will the PTSB now remedy the mortgages of the customers who did not take a case to the FO within the time limit of the statute of limitations. If they don't then the Central Bank should force them to.
As for the Central Bank, it's about time you acted. And how about you stop putting out reports with an incorrect interest rate as has been highlighted by
Brendan Burgess on here and by
Charlie Weston in the
Irish Independant.
And also well done to
Weston who of late has been more strident in his articles on banks.
There is a poster on here
Padkiss, I see he was mentioned in one of the articles on this issue, as he has quite a few cases in relation to the PTSB. I so regret that I didn't know about him when I took my own case.