Hello, My mortgage was sold in the bundle to start in August. At the time we had just been offered a trial restructure. This was for 6 months with a view to more permanent solution of warehousing part of the loan. We had been told to enter into the agreement and if we adhered to the trial we would then be issued the documents within 30 days of the end of the trial. Fast forward to last week I contacted PTSB regarding the end of the trial as I believed it was to end in January however the 6 months was from September to February. When speaking to PTSB last week the agent advised that my long term agreement documents would issue after the final January payment, I should then sign and return. I have not received the new docs as yet. My mortgage payment DD was paid on January 31st. Today I received a letter from PTSB advising the trandfer to start had taken place on Feb 1st and all communication was now to go to them. Any queries to them. PTSB would no longer be speaking about these accounts. And so on. My question is will I get my long term agreement now? Will start issue it? Should PTSB not have issued it to us since we are to receive it 30 days before the trial ends? I am almost afraid to contact start now because I don't want to draw attention to my case. I felt lighter last week having spoken to PTSB knowing a long term plan was in place but now the dread is back. Should I contact start and ask them if they are issuing my new agreement? Will PTSB have advised that accounts like mine are you to given these types of agreements?