Their customer complaint form only takes 500 characters, not enough.
in particular X upstairs in that branch was one of my worst customer experiences ever.
Less than 100 words. Difficult to get a sequence of events complaint across in 100 words. But they probably do this on purpose.That is brilliant!
X it seems is now answering the phones in their customer service department. All she can say is "I will send an email", despite the fact that I actually wanted her to take ownership of my query rather than pass it on to someone else.Their staff, in particular X upstairs in that branch was one of my worst customer experiences ever. X was supposed to send us an email afterwards and never did.
I'd be x'ed out of here pretty quick if I named them.Learning point: If someone tells you that their name is X, you are unlikely to get good service from them.
Brendan
Happened to me yesterday in relation to an internet company. (not Ireland) 1st person put me on hold for 25 minutes so I gave up. Later 2nd person said they didn't speak English and gave me another number, 3rd one at that number said they didn't speak English and gave me a different number, as this was a very different number I asked is that line open at this time, which they knew very well it was not, but they just try and fob you off.X it seems is now answering the phones in their customer service department. All she can say is "I will send an email", despite the fact that I actually wanted her to take ownership of my query rather than pass it on to someone else.
Their customer complaint form only takes 500 characters, not enough.
My first foray with PTSB and not looking good so far.
They list a FAX number
Someone for the craic send a fax (if that's even still possible) and see if X gets it...I have been trying to contact my local PTSB branch in Stillorgan by phone. Their phone number listed online no longer exists. So, I went on to the PTSB's Find a Branch page on their website for contact details.
They list a FAX number and no phone number. About as useful as a chocolate teapot.
I sent them an email info@permanenttsb. This no longer exists.
Hi
We are writing to let you know that we are changing our email address from @permanenttsb.ie to @ptsb.ie.
This means if you have previously engaged with us via email, you may still receive correspondence from both @permanenttsb.ie and @ptsb.ie over the coming weeks, as we migrate.
Bet their algorithm is triggered by Damascus/foreign account. Try Putin the next time and see if you get a call back. I'd actually like you to do this for the craic like.Ptsb may well have very bad customer service but their monitoring of customer outgoing transfers is very efficient.
I was out for a meal in a very nice restaurant called Damascus Gate, in Terenure on Tuesday night. I paid 5 euro to my daughter as part of the bill, into her N26 account later that night. First thing Wednesday I got a phone call from Ptsb enquiring about the 5 euro transfer from my account to a bank in Germany. I told the caller that it was a genuine transfer. He then told me he needed to know what was the meaning of the transaction reference. The wording of the reference was "Damascus Gate and my daughter's name".
The only logical explanation that I can see is that Ptsb were suspecting that I was making a 5 euro donation to Hamas.
Ptsb should reorganise their Hamas donation monitoring staff into the customer service office.
I am not a customer of theirs either.I have only ever received excellent customer service from PTSB.
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