PTSB card authentication issue?

S

Silvera

Registered User
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For the last few weeks I have been having trouble with my PTSB debit card authentication process

I first noticed it when I tried to pay my car tax online. It wouldn't clear, so I rang PTSB. After nearly 40 mins on the phone I got to talk with somebody. She said it was an ongoing problem with the motor tax online service and that I should pay for it over the phone (that wasnt an option so I had to fill out a paper form - for the first time in about 15 years! - and pay that way)

Thought no more of it.

However, I have since tried to purchase a few small items online and the authentication process still won't work

Has anybody else here experienced this issue with their PTSB card?
 
PTSB have introduced Strong Customer Authentication to make online shopping more secure and to comply with the PSD2 regulation. You may need to configure this before purchasing online.

Strong Customer Authentication (SCA) | PTSB

Everything you need to know about Strong Customer Authentication (SCA) and how it further enhances your security when transacting online and reduces the risk of fraud
www.permanenttsb.ie www.permanenttsb.ie

FYI....I paid my car tax online within the last few weeks using a PTSB Debit Card.

Best of luck.
 
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