Provident told a friend that her partner had missed a repayment on his loan

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Worriedman

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A provident agent contacted a friends partner over the weekend about a missed payment that he didn’t make. He rang her because she also missed a payment but he said to her he was going to ring him but told her that he also missed a payment and to let him know. My question is this legal as the partner was unaware of him having a loan outstanding with them? Is this a data breach and if so what can be done about it?
 
Sounds like a simple data privacy breach. You could complain formally to the provider and see what they will do about it. And/or lodge a complaint to the Data Protection Commission (depending on how the provider deals with it).
 
No they both had loans but both were in separate names. While the agent was telling her about her missed payment he mentioned he had an account aswell. What would the repercussions of this be if a complaint was made
 
Worriedman said:
No they both had loans but both were in separate names. While the agent was telling her about her missed payment he mentioned he had an account aswell. What would the repercussions of this be if a complaint was made
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The agent involved would be severely reprimanded and might be sacked.
 
Nope nothing 2 separate accounts. Is there any financial benefit from making a complaint or is it simply a man might be sacked for a data breach?
 
Worriedman said:
Nope nothing 2 separate accounts. Is there any financial benefit from making a complaint or is it simply a man might be sacked for a data breach?
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I doubt anyone will get the sack but such a data breach (if it is one) is regarded as quite serious. In terms of financial benefit, that depends on the organisation and their policy towards such breaches.
 
Same friend that had a data protection issue with a money lender 4 years ago?

Data protection

A friend of mine has a loan with a registered loan company. An agent she deals with weekly collects the repayments. However a while ago the agent was away and somebody else who she knows called for the payment in which she was upset about and didn't want them to know her business. My question is...
www.askaboutmoney.com
 
Regardless of the OPs objective here; companies being fined or other financial impacts is what drives them to change their procedures.

If there's no repercussion they won't bother.
 
The guy is not happy the agent discussed his loan with his partner and she found out about it that way. He don’t want to see anyone lose their job but if he entitled to be compensated
 
Ah. So what you’re really asking is whether Provident will pony up for the alleged breach of confidentiality. You should have said so from the outset.

I don’t know the answer to that, but if “the guy” is interested in compensation, he should put pen to paper and lodge a complaint seeking recompense from the offending party and see where that gets him.

There is no “entitlement” to compensation as such in these instances - there really is no loss suffered - but the provider might cut an ex gratia cheque to get you, er, I mean the guy, off their back. I wouldn’t count on it though.
 
If you want to pursue compensation, you need to contact an ambulance chasing lawyer specialising in GDPR breaches and get their opinion.
We have no idea of Provident will roll over./

We also don't know if Provident will discipline the staff. It may be policy to contact relatives, regardless of GDPR.
 
It's more likely that their record keeping was wrong or the someone was careless looking up the contact details
 
So they're hiding loans from each other, but both happy to share all the details with you, the friend?

And an agent working for the money lender is personally known to at least one of them? Was this the agent that was speaking with the partner?

And this is a lender that usually goes door to door to collect payments. How were they going to explain their friend ringing the doorbell looking for the other person?
 
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