It's a central service, so the management company response is an all too familiar cop-out. Sky engineers will not touch it as it's not their equipment.
Do any of your neighbours have similar issues?
Checking with the neighbours should be your first port of call, that will let you know whether it's an isolated issue or limited to your connection. If you can confirm your box receives a signal in other units, you know the issue is limited to the physical connection between the dish and your wall plate (and is most likely at the dish/ LNB, distribution end.)
Sky have offered free communal dishes to OMCs on and off over the years, at other times the OMCs would have paid a contractor to install.
Are you renting ? If so the landlord should be your first port of call but I'm guessing if the MC have talked to you then you are an owner.Should I contact the PRTB and see what my rights are here?
Either way it's the OMC who are responsible. Even if it was Sky who installed the equipment, the contractual relationship for that equipment is between them and the OMC. Does your contract say anything about the provisioning/ maintenance of the service?
Are you renting ? If so the landlord should be your first port of call but I'm guessing if the MC have talked to you then you are an owner.
I replied that there is no problem with the equipment connected to the central system (as I have verified by testing the same receiver against a different satellite connection), but with the central system itself.
Yes I'm renting. .... Should I be chasing the letting agent about this then?
Do you think there is any point contacting the PRTB or should I just keep chasing the letting agent about it and then withhold rent if they still won't fix the problem?
No point contacting the PRTB until you have run full course with the agent, you need to give them the opportunity to resolve the issue before registering a complaint against them. Document all communications.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?