A few weeks ago the signal on our satellite receiver started to drop from time to time. Then about a week ago it dropped completely, there has been no signal on any satellite channel since.
I have a spare receiver that I have checked as well and there is no signal on that either. I have also taken both of these receivers to a friends house and tested them against their satellite connection and they work fine there so this confirms that there is no problem with the receivers. I have also tried replacing the cable that goes from the satellite outlet on the wall in our apartment to the receiver and there is still no signal with the new cable.
Having done all of the above, this would lead me to believe that the problem lies somewhere between the satellite outlet on the wall in our apartment and the distribution point. Obviously I have no access to this so I cannot check.
I contacted the management company regarding the issue and they said that they have not received any other complaints regarding the issue and that I should contact my satellite service provider. I have a Free-To-Air receiver so I do not have a service provider. I said to the management company that when they ban individual satellite dishes on apartments and provide a central system, is the upkeep of the system not their responsibility, to which they replied no. They said they can provide access to the system to a qualified engineer but they are not responsible for fixing issues with it.
Is the management company within their rights to not take responsibility for this issue? Another question is when these systems are being installed, who pays for it? Does Sky come along and say that they will do it all for free in the anticipation of gaining new business (in which case I guess Sky are responsible for the maintenance of the system) or does the management company pay a private satellite contractor to fit the system?
I have a spare receiver that I have checked as well and there is no signal on that either. I have also taken both of these receivers to a friends house and tested them against their satellite connection and they work fine there so this confirms that there is no problem with the receivers. I have also tried replacing the cable that goes from the satellite outlet on the wall in our apartment to the receiver and there is still no signal with the new cable.
Having done all of the above, this would lead me to believe that the problem lies somewhere between the satellite outlet on the wall in our apartment and the distribution point. Obviously I have no access to this so I cannot check.
I contacted the management company regarding the issue and they said that they have not received any other complaints regarding the issue and that I should contact my satellite service provider. I have a Free-To-Air receiver so I do not have a service provider. I said to the management company that when they ban individual satellite dishes on apartments and provide a central system, is the upkeep of the system not their responsibility, to which they replied no. They said they can provide access to the system to a qualified engineer but they are not responsible for fixing issues with it.
Is the management company within their rights to not take responsibility for this issue? Another question is when these systems are being installed, who pays for it? Does Sky come along and say that they will do it all for free in the anticipation of gaining new business (in which case I guess Sky are responsible for the maintenance of the system) or does the management company pay a private satellite contractor to fit the system?