He can apply for a passport online if necessary:Despite all of this, my local branch want passport or pps card of my father. He has neither. He is late 80s and seriously immobile, in very poor health, resident in a care home. He cannot come into a branch.
For online passport application he needs ppsn card. He doesn't have one.
I've contacted the vulnerable customers unit who told me go into my local branch. I've been into local branch several times now and they have everything except the id.
He has no cheque book so cant operate his account.
he always had a cheque book from his local branch but now they wont issue one to him? There's a caution on his account yet they are still accepting his pension payments into the account?
His own solicitor wrote to his branch for him.
He requested a statement from his local branch to his new address over two weeks ago. That wasn't acknowledged. He has medical bills and will have a lot more in the short term unfortunately.
Weirdly, the opposite in fact. He would have opened his account before KYC / AML checks were required. They've probably got absolutely no ID for him, and legislation didn't require them to request it. Now you've come along with a change of address, GPA, etc. Asking for ID is standard for such changes.It does seem odd that he needs id after banking for 50 years with them.
Ah, pity. That was a standard form.So that ml10 form was discontinued in 2022. However, there appears to be flexibility with id
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