Liam de burca
Registered User
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Brendan
We sold and bought a home in 2014 and initially had a tracker mortgage with the first property. Our banks new portable tracker was advertised by the bank in media (feb 2014) as being available and also highlighted in AAM. We brought this to the banks attention in March knowing we satisfied all criteria. The bank manager was unaware of this product at this time and after following up on it stated it would be a number of months before it was available so only option was to go on variable rate with a new mortgage - we did not require a change to loan amount or term. Because we were selling and buying at the same time we had to proceed in April 2014. We're currently with the ombudsmen as we feel once advertised we should have been offered the portable tracker but would be interested to hear your view.
We sold and bought a home in 2014 and initially had a tracker mortgage with the first property. Our banks new portable tracker was advertised by the bank in media (feb 2014) as being available and also highlighted in AAM. We brought this to the banks attention in March knowing we satisfied all criteria. The bank manager was unaware of this product at this time and after following up on it stated it would be a number of months before it was available so only option was to go on variable rate with a new mortgage - we did not require a change to loan amount or term. Because we were selling and buying at the same time we had to proceed in April 2014. We're currently with the ombudsmen as we feel once advertised we should have been offered the portable tracker but would be interested to hear your view.