I had some foreign visitors at my house just as I got a leaky shower which I did not have the tools to fix. The leak was slowly destroying my sitting room downstairs and my visitors were asleep in bed after a long journey so I wanted the problem fixed immediately as I wanted to be the perfect host and be able to provide a working shower for my guests.
Under pressure I found a company in the golden pages which had a huge 2 page advert and arranged over the phone for a plumber to come within 2 hours.
I was quoted 95 euro an hour over the phone and helped the plumber deal with the problem within an hour by handing him tools and clearing anything out of his way as I told him I was quoted 95 euro an hour so I want to get this fixed ASAP. He nodded while working. The problem was fixed within 40 minutes.
At the end of this he told me the price was in the region of 120 euro ( I forget the amount exactly but it was a good bit higher than 95) and mentioned this was because of VAT.
Does it seem right to folks on here that a private customer at his home is given a quote minus VAT over the phone ? I had explained my problem clearly and had explained I was a private homeowner before I had received the quote. Or is this the normal way things are done ?
Opinions please.
Under pressure I found a company in the golden pages which had a huge 2 page advert and arranged over the phone for a plumber to come within 2 hours.
I was quoted 95 euro an hour over the phone and helped the plumber deal with the problem within an hour by handing him tools and clearing anything out of his way as I told him I was quoted 95 euro an hour so I want to get this fixed ASAP. He nodded while working. The problem was fixed within 40 minutes.
At the end of this he told me the price was in the region of 120 euro ( I forget the amount exactly but it was a good bit higher than 95) and mentioned this was because of VAT.
Does it seem right to folks on here that a private customer at his home is given a quote minus VAT over the phone ? I had explained my problem clearly and had explained I was a private homeowner before I had received the quote. Or is this the normal way things are done ?
Opinions please.