Hello, seeking advice please
My tenant was intermittently experiencing issues with 2 of their 7 radiators. I called a plumber who immediately deemed the boiler unsafe & isolated it. Naturally, this caused a scare for the tenants (it was serviced the previous year) and put pressure on me to resolve ASAP. The issue described to me was that the heat exchanger in the boiler was leaking down onto the burners causing flue and fire-proof insulation boards to rot (It was a Vokera which apparently are notorious for heat exchanger issues). His advice was to buy a new Ideal for €2500 which I did within a couple of days but since then the tenants have continued to experience the same radiator issues - The plumber has sent me an invoice for 6 x call outs total €350 since the new boiler was installed in November - the call outs described are - loss of heat to top floor, full choke on rads to be balanced, full choke on rad balanced, choke on rad not blocked, supply and fit of new expansion vessel for more pressure and new xxx fitted on rad (Sorry I can't read the writing on the invoice hence the xxx). The tenants have not had a clear run for more than 3 weeks and it's ~2 weeks since the last call out. Can you please let me know if this is reasonable?
Thanks
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My tenant was intermittently experiencing issues with 2 of their 7 radiators. I called a plumber who immediately deemed the boiler unsafe & isolated it. Naturally, this caused a scare for the tenants (it was serviced the previous year) and put pressure on me to resolve ASAP. The issue described to me was that the heat exchanger in the boiler was leaking down onto the burners causing flue and fire-proof insulation boards to rot (It was a Vokera which apparently are notorious for heat exchanger issues). His advice was to buy a new Ideal for €2500 which I did within a couple of days but since then the tenants have continued to experience the same radiator issues - The plumber has sent me an invoice for 6 x call outs total €350 since the new boiler was installed in November - the call outs described are - loss of heat to top floor, full choke on rads to be balanced, full choke on rad balanced, choke on rad not blocked, supply and fit of new expansion vessel for more pressure and new xxx fitted on rad (Sorry I can't read the writing on the invoice hence the xxx). The tenants have not had a clear run for more than 3 weeks and it's ~2 weeks since the last call out. Can you please let me know if this is reasonable?
Thanks
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