elefantfresh
Registered User
- Messages
- 450
I've looked through the search and not found this particular issue.
Ordered an itrip off Pixmania 8am monday morning. I used the express delivery option at an extra cost which said 24/48hrs later. Today is Thursday and it still hasnt arrived.
Their definition of Express Delivery in their customer service section says
"This choice enables you to receive your parcel within 24/48 hours for all orders placed before 1 pm."
However, it also says,
"Once your order has been dispatched, the delivery time is up to 2 days maximum through UPS™"
This line is very ambiguous though, as looking through the time frame for my parcel it seems that they did not "dispatch" my item for a full two days - at which point it should have been actually delivered! Does this mean that they could in theory not "dispatch" my parcel for a week and the "clock only begins to tick" once UPS get it?
The extra cost was about 8e for the Express Delivery - I "think" I should be entitled to a refund of this as they clearly have not fullfilled their side of the deal. Am I correct or should I just let it go to save my blood pressure?
Ordered an itrip off Pixmania 8am monday morning. I used the express delivery option at an extra cost which said 24/48hrs later. Today is Thursday and it still hasnt arrived.
Their definition of Express Delivery in their customer service section says
"This choice enables you to receive your parcel within 24/48 hours for all orders placed before 1 pm."
However, it also says,
"Once your order has been dispatched, the delivery time is up to 2 days maximum through UPS™"
This line is very ambiguous though, as looking through the time frame for my parcel it seems that they did not "dispatch" my item for a full two days - at which point it should have been actually delivered! Does this mean that they could in theory not "dispatch" my parcel for a week and the "clock only begins to tick" once UPS get it?
The extra cost was about 8e for the Express Delivery - I "think" I should be entitled to a refund of this as they clearly have not fullfilled their side of the deal. Am I correct or should I just let it go to save my blood pressure?