Put through a normal postal application to renew my daughter's passport back on March 9th, just before the IR dispute at the Passport Office escalated. Application was registered immediately - my credit card was deducted pretty much the day after I posted the letter!
Didn't expect much progress on the application throughout March. Have recently begun to check the status on a daily basis - it continues to sit on a 'registered' status. Tried this week ringing them a couple times. Get the message 'Due to extreme congestion. Please try again later' voice mail. Sent them an email via the passport.ie site but again no response.
I am under no immediate panic. Heading to France in July is the priority though we may travel to the UK next month, which may mean having to go Aer Lingus to avoid a passport check (assuming here of course that it is not an urban myth that AL don't check).
In the event I continue to get no from our friends in the Passport Office is there any process available to escalate the matter? Is it worth for example calling to one of their offices to put the pressure on?
Didn't expect much progress on the application throughout March. Have recently begun to check the status on a daily basis - it continues to sit on a 'registered' status. Tried this week ringing them a couple times. Get the message 'Due to extreme congestion. Please try again later' voice mail. Sent them an email via the passport.ie site but again no response.
I am under no immediate panic. Heading to France in July is the priority though we may travel to the UK next month, which may mean having to go Aer Lingus to avoid a passport check (assuming here of course that it is not an urban myth that AL don't check).
In the event I continue to get no from our friends in the Passport Office is there any process available to escalate the matter? Is it worth for example calling to one of their offices to put the pressure on?