Recently I've noticed a coupe of odd things happening with my Panda account
Last May I was moved over to a fixed payment scheme which has resulted in a small increase to my usual annual charge
Now I'm not complaining about that as it's really only a small increase and I've now got a second compost bin
Last October I noticed a double charge on my account and when queried was told it was because of an under charge during the switch over to fixed payments
And though I argued the opposite and was told there was definitely an undercharge on their side, they never charged me in December, so all good
But again in February I was double charged again but this time their now telling me it's because we've moved from payment in arears to payment in advance
I asked them when this change happened and when they notified about this change and they said that they had informed me by email, which I didn't receive
So I'm wondering if any other Panda customers have noticed this change in charging and did you get a notification email about it??
Last May I was moved over to a fixed payment scheme which has resulted in a small increase to my usual annual charge
Now I'm not complaining about that as it's really only a small increase and I've now got a second compost bin
Last October I noticed a double charge on my account and when queried was told it was because of an under charge during the switch over to fixed payments
And though I argued the opposite and was told there was definitely an undercharge on their side, they never charged me in December, so all good
But again in February I was double charged again but this time their now telling me it's because we've moved from payment in arears to payment in advance
I asked them when this change happened and when they notified about this change and they said that they had informed me by email, which I didn't receive
So I'm wondering if any other Panda customers have noticed this change in charging and did you get a notification email about it??