I ordered and was charged for a Blu Ray disc on 27 October 2009, paying via Mastercard. I received an estimated dispatch time of November 4 2009. This was the last contact I received from the vendor, you do receive another email upon confirmation of dispatch apparently. I have ordered from the site previously without any major hitch, as have many others.
I have emailed customer services of the vendor on 3 separate occasions, via three different emails (once through an online form on their site, once to the email address I received an order confirmation email from, and once from a standard email address for customer service on their site). At this point it is fair to say I'm being ignored and I have little interest in attempting contacting the vendor again.
What are my options? My preferred solution, if possible, is to claim via the credit card claiming non-receipt of the goods I paid for. Is this possible?
Thanks in advance.
I have emailed customer services of the vendor on 3 separate occasions, via three different emails (once through an online form on their site, once to the email address I received an order confirmation email from, and once from a standard email address for customer service on their site). At this point it is fair to say I'm being ignored and I have little interest in attempting contacting the vendor again.
What are my options? My preferred solution, if possible, is to claim via the credit card claiming non-receipt of the goods I paid for. Is this possible?
Thanks in advance.