I have ordered a new kitchen from xyz Ltd and they are supposed to fit next week.
I have twice received a letter from them stating that I will have to pay a certain amount when they arrive to fit the kitchen otherwise they won't be fitting it. I have already paid about half the quoted cost of the kitchen incl appliances.
The problem is I am finding they are not very informative when it comes to my end of things, such as - have the appliances I ordered arrived at their store yet? Emails not replied to etc. Or what to do about old pipework.
I called in there today and while the people I spoke to were polite and tried to be helpful they could not confirm that they have the appliances I ordered as the warehouse was closed.
I think they are a bit too forward with money demands but I have no guarantee that I will get the goods ordered.
Just wondering if anyone here had dealings with them previously.
I have twice received a letter from them stating that I will have to pay a certain amount when they arrive to fit the kitchen otherwise they won't be fitting it. I have already paid about half the quoted cost of the kitchen incl appliances.
The problem is I am finding they are not very informative when it comes to my end of things, such as - have the appliances I ordered arrived at their store yet? Emails not replied to etc. Or what to do about old pipework.
I called in there today and while the people I spoke to were polite and tried to be helpful they could not confirm that they have the appliances I ordered as the warehouse was closed.
I think they are a bit too forward with money demands but I have no guarantee that I will get the goods ordered.
Just wondering if anyone here had dealings with them previously.