Over charged by eir

[phaeton_gaiters]

I had a look at my historical eir BB/phone bills and looks like I have been over charged by at least €1000 over the last 3/4 years. I brought this to Eir's attention and they offered me a €400 compensation saying this is all they would offer because I did not bring the discrepancy to their attention until now. How do I find out what are my rights?

 

[ClubMan]

See here:

Consumer Care | Commission for Communications Regulation

www.comreg.ie

Billing and Disputed Charges | Commission for Communications Regulation

www.comreg.ie

Are you sure that your issue isn't covered by this?

Eircom to refund customers for overcharging and pay a penalty | Commission for Communications Regulation

www.comreg.ie

 

[phaeton_gaiters]

Are you sure that your issue isn't covered by this?

Eircom to refund customers for overcharging and pay a penalty | Commission for Communications Regulation

www.comreg.ie

I’ll have a read. Thanks for the info.

 

[ArthurMcB]

I had a look at my historical eir BB/phone bills and looks like I have been over charged by at least €1000 over the last 3/4 years. I brought this to Eir's attention and they offered me a €400 compensation saying this is all they would offer because I did not bring the discrepancy to their attention until now. How do I find out what are my rights?

Hi Phaeton,

Can I ask, what was the nature of the overcharge?

Thanks.