Outsurance = Annoying Messers

This is our book rate but if you find out that someone else is cheaper, we will match what they charge'.
They need to cover their fixed costs with the people paying book rates, but then they're able to price on a marginal basis, if pushed.
 
I use my real email address but a fake phone number (that doesn't work on Outsurance as mentioned earlier) because it's handy to get email notifications of quotes and it's easy to unsubscribe when done shopping around.
 
I also use an email address just for insurance quotes insurancequotes@XXX which means I can block delete when I renew.
 
I also use an email address just for insurance quotes insurancequotes@XXX which means I can block delete when I renew.
Could be useful when using a Gmail address where dots in the name are not significant.
 
It took me several weeks of their annoying ads on TV to realise that the "paper guy" is meant to be their competitors and not themselves...
 
I asked her to delete my details from their system and not to contact me again. She said she'd ring back with an explanation for how they'd messed up on their side. I asked if the line was bad as she didn't seem to have heard my instructions about deleting my details and not contacting me again and hung up.

That was on 02/07/2025, the bit in quotes below arrived this morning 14/072025, almost two weeks later.

Why and how? The line was obviously very bad that day and/or my instructions were unclear and took that length of time to sink in and action.

Beware.

"Dear mathepac

We wish to confirm that your personal data have been erased.

Yours sincerely

DPO

Tel: 1800 600 400
Email: dpo@outsurance.ie
YOU ALWAYS GET SOMETHING OUT!Facebook | https://www.instagram.com/OUTsuranceIE/ (Instagram |) https://www.linkedin.com/company/outsurance-ireland/ (LinkedIn |) https://twitter.com/OUTsuranceIE/ (X)
OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. Registered in Ireland No. 724743. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 TF72. Unauthorised dissemination, distribution, or reproduction, whether direct or indirect, of this email and its attachments is strictly prohibited and may be unlawful. If you have received this email in error, please promptly notify the sender, delete the message, and eliminate any copies from your systems. Additionally, the recipient is advised to check this email and any attachments for potential viruses. The company disclaims any responsibility for damage caused by any virus transmitted through this email."
 
Doesn't the industry operate though on the basis that, for risk management reasons, these criteria move all the time like bookies odds?

After many emails:

When offering insurance all insurers set their own acceptance criteria and terms and conditions. Our criteria are based on confidential actuarial, statistical, commercial, and underwriting factors. Some acceptance criteria are commercially sensitive and would require you to enter your details to be considered for a quote. The purpose of the quotation process and questions is to confirm if we can offer a quotation on the risk presented to us. This applies to motor and home insurance.

Can you give me some examples of acceptance criteria that would be commercially sensitive?
  • Risk assessments and why a risk may be declined (vehicle, driver details, claims, etc)
  • Rating factors and how gross premiums are calculated (Pricing strategy)
  • Internal claims data
 
That was on 02/07/2025, the bit in quotes below arrived this morning 14/072025, almost two weeks later.

Why and how? The line was obviously very bad that day and/or my instructions were unclear and took that length of time to sink in and action.

Beware.

"Dear mathepac

We wish to confirm that your personal data have been erased.

Yours sincerely
What you raised was a "right to be forgotten" request under GDPR legislation. Companies normally have 1 month to complete this exercise so to do this within 2 weeks is actually not bad

Not defending Outsurance but those type of requests can be a pain from a technical perspective because the company has to go through everything, then check it is done, then certify to you that it is done It's not a question of simply going in to hit delete as data can be stored across multiple systems, back ups etc etc

Of course you could have fun now and ask them to provide report of all the data they store on you. Obviously it should be nil but....
 
Insurers should be forced to publish their criteria for acceptance on their websites. They're masters of wasting everyones time by pretending that they are in the market but in effect are just cherry picking. The industry will argue that they'es more competition but it's very strict in what they will accept as a risk. On the time thing, the insurers will whinge and moan about the tight margins but insist on having 'chats' with customers who don't want to chat with them. They could get rid of a lot of that cost.

I purchased car insurance when I lived in Sweden a few years ago. You provide them with your "personnummer" akin to your PPS number. That is all the details you provide and they quote you. All information is centrally managed, car registrations, penalty points etc. and accessible by the companies. Fantastic public administration over there.
 
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