Outlook Express Send & Receive not working

[billybobmac]

Hi

Can anyone help with this problem? I'm on Eircom Broadband and trying to set up Outlook Express using a POP3 account for incoming mail and mail1.eircom.net for outgoing. I've checked with Eircom and the settings are all okay. Mail is sent okay but when I click Send & Receive a window pops up asking for confirmation of password, I click okay and the window pops up again and again until I cancel. Then the following error message appears:

There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.xxxxxxxx.ie', Server: 'pop.xxxxxxx.ie', Protocol: POP3, Server Response: '-ERR [AUTH] Password supplied for "xxxxxxx" is incorrect.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

From trawling the net I understand the error codes relate to Firewall (I have AVG) and maybe also the POP account, but I can't see how to fix it. Eircom can't help, I've experimented by disabling the AVG email scanner but the message still appears. I'm not very computer literate so maybe I am expected to completely disable AVG but am not keen to do that!

If anyone has had similar experience or can help in any way I would appreciate it.

Thanks
BB

 

[mercman]

I'm not a Computer Techie but have had similar problems in the past. If you are using Nortons / Symantec Anti Virus try turning off and see does it work. There is/was a problem with this type of Anti Virus software and e-mail programmes. Best of luck.

 

[Technologist]

There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.xxxxxxxx.ie', Server: 'pop.xxxxxxx.ie', Protocol: POP3, Server Response: '-ERR [AUTH] Password supplied for "xxxxxxx" is incorrect.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Most obvious thing is that the password is wrong, can you check mail from a web-mail account or better still, another client, such as ThunderBird?

 

[wishbone]

Ok first things first, take the client (Outlook Express) out of the picture. The following commands are basically what the client does, but will give me a little more detail.

Go to your DOS Prompt and do the following:
(To go to DOS, press Start, choose Run, type 'cmd' (or command if cmd doesn't work) and hit return.

Then type in line by line hitting enter after each line.

telnet pop.xxxxxxxx.ie 110

user yourname@popserver.test

pass yourpassword

What response do you get? If that fails try

telnet pop.xxxxxxxx.ie 110
user yourname don't provide the @popserver.test part of the address
pass yourpassword

What response do you get?

If you cannot telnet to port 110 then it could be that the servername is incorrect or your POP3 service is listening on a different port ie could be SSL enabled.

It could be that the IP address for the servername is not resolving correctly. At the DOS Prompt send the command 'ping pop.xxxxxxxxx.ie' - do you get an IP address back? What response do you get?

The above might help us troubleshoot further.