You'll probably find it hard to find a local company that does such support. Many (most?) Irish SMEs do not value IT support and do not want to pay for it. The support company would also have to specialise in a product that may have low uptake in the local market, so it would not be feasible.Does any company market support services for OS accounting locally?
Is the open source requirement a matter of principle for you? Some of the other products in that market are available at nominal cost.Has anyone used any of the OS accounts packages available for free download, and is there any local companies that provide training and support?
Free of charge?When Payback is upgraded (for budget changes etc) we also apply these changes to the modified/integrated versions.
No.Free of charge?
No.
(All upgrades to our standard, non-integrated product are included in the annual licence)
In many cases, it will be more cost effective to change business practices than to modify package software.
Excellent point.Just to be clear, I wouldn't expect you to re-apply such fixes free of charge. I just wanted to point out the dangers of modifying package software, which go way beyond the original cost of modifications. If at all possible, it is better to find ways to configure rather than modify, so that you have the option of staying on future versions of the product.
In many cases, it will be more cost effective to change business practices than to modify package software.