Ombudsman says banks should apply individual rulings to cohorts

kopkidda

Frequent Poster
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150
"He recalled how in one case, the emails between bank officials revealed how they decided to take the chance of letting the case go to his office, based on previous decisions.
"What struck me…was that nobody said hold on, these people are entitled to a tracker mortgage," he said."
 

zxcvbnm

Frequent Poster
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331
Interesting. That sounds like he was squarely on the side of the customers vs aib.
 

Brendan Burgess

Founder
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40,632
Hi z

People accused the previous Ombudsman of being on the side of the banks.

They don't take sides. They try to resolve disputes based on the evidence before them.

I have no doubt at all that the Ombudsman will disappoint a lot of people who have complained on tracker issues.

Brendan
 

zxcvbnm

Frequent Poster
Messages
331
sorry. I didn’t mean he had an unfair bias towards the customer argument.
What I meant was that, based on Kopkiddas comment / post, it would appear the ombudsman seemed genuinely perplexed that the Bank simply didn’t consider a tracker mortgage was owed to the customer. i.e. That he strongly agreed with the customers complaint.
 

Brendan Burgess

Founder
Messages
40,632
Ah, I see.

He was speaking to a bankers' group.

If he were speaking to a consumer forum, he might well say the same.

In the past he has been critical of some institutions for using his office as their complaints department.

Brendan
 
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