Ombudsman has changed the process - now issues Preliminary Findings

Discussion in 'The Financial Services Ombudsman' started by Brendan Burgess, Mar 21, 2016.

  1. Brendan Burgess

    Brendan Burgess Founder

    In response to the Bearing Point report, the Ombudsman has changed their procedures which is great news.

    They now issue a Preliminary Finding

    Where the parties fail to resolve the dispute with the assistance of the early interventions provided
    by the Dispute Resolution Service, the file, including the necessary evidence, will then be passed to the
    Adjudication Service which, having considered the information and material collected, including all
    submissions and evidence submitted, will issue a Preliminary Finding to both parties.

    If the parties make no further submissions, a legally binding Finding, in the same terms will be issued
    and the file will be closed.
  2. Black_Adder

    Black_Adder Frequent Poster

    Last edited: Mar 22, 2016
    Last edited: Mar 22, 2016
    Sophrosyne likes this.