What comes accross to me on the Transcript.
1. Contract law takes precedence ,
In laymans terms ,once you sign for something ,it will be very difficult to win.
2. Ombudsman,s answers ,
Very obvious , that they operate on a long-winded quasi -judicial way. There is NO WAY that that can be construed as Consumer friendly. Ombudsman has become as formal as a full blown legal process.
3. Their judgments.
They obviously operate to the Letter of the Law.
Maybe I was naiive I had hoped they would operate to the Spirit of the Law.
4. He had too many comments that people now claim because they are in financial difficulty etc, he does not also see people only Now Know they have been conned.
I pick -up Ombudsmans Banking bias here.
Conclusion.
They are not fit for purpose.