No Claims Discount Certificate

[Chim]

I'm looking for some advice about how to get an accuate NCD certificate from my insurance company.

In short, they sent me out an inaccurate cert that said I have an open claim when I don't (claim from three years ago was closed sometime before March 2006, they won't give me the exact date), and as a result of this inaccurate cert: (a) my renewal premium was €400 higher than it should have been and they won't put my new renewal premium in writing; and (b) I can't shop around for insurance because I don't have the accurate NCD certificate.

That's the short version, there's a longer version here http://www.askaboutmoney.com/showthread.php?t=24030 but I decided to repost the query as the subject line on the old thread doesn't really convey the issue. Has anyone else has had a similar experience? I can't be the only one - can I?!?

 

[Ravima]

write to general manager pointing out the situation. Ask that a correct certificate be issued immediately or you will contact ombudsman. That should prompt a response within a few days. You could telephone the complaints manager instead if you wish. His/her name should be in the policy booklet you were given.

 

[Chim]

Thanks Ravima - checked out my policy booklet and there's no contact details in there other than the general phone number I've been using all along.

I've taken your advice and written a letter to the general manager of the brokers, and the motor underwriting manager of the insurers. Outlined what exactly what I need from them and told them I'll go to the Ombudsman if they don't furnish the document. I faxed those through today and also sent the originals in the post. Fingers crossed that'll get them moving!