Brendan Burgess
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NEW! - Professional Certificate in Residential Mortgage Arrears This Certificate is a UCD qualification, delivered via one online module. It can be completed by the end of May 2013 and is at Level 7 on the National Framework of Qualifications. We are now open for Registrations for the May 2013 exams.
“Mortgage Arrears are a top priority for us in the bank, and in consumer protection, and we are working hard in this space to ensure that it is a top priority within banks strategically and operationally through our mortgage arrears resolution strategy.”
Bernard Sheridan, Director of Consumer Protection, Central Bank of Ireland, May 2012.
INTRODUCTION
[FONT=%value]The scale of the deepening residential mortgage crisis in Ireland has required mortgage lenders to reorganise, develop new operational processes, deploy substantial resources and up-skill staff to effectively engage with customers who are experiencing mortgage repayment difficulties and arrears. Working with mortgage lenders, the Institute of Bankers, through its School of Professional [/FONT][FONT=%value]Finance, has developed a specialist education programme which, on successful completion, awards a Professional Certificate in Residential Mortgage Arrears.[/FONT]
[FONT=%value]The Certificate: [/FONT]
We are now accepting registrations for the May 2013 exams. For further information, please see the programme brochure below.
Should you have any specific enquiries, please complete the Expression of Interest form below.
The Professional Certificate in Residential Mortgage Arrears is a specialist education programme that offers a unique, independent, university level qualification. I believe it is an important support to mortgage lenders and their staff.
[FONT="]
[/FONT]
NEW! - Professional Certificate in Residential Mortgage Arrears This Certificate is a UCD qualification, delivered via one online module. It can be completed by the end of May 2013 and is at Level 7 on the National Framework of Qualifications. We are now open for Registrations for the May 2013 exams.
“Mortgage Arrears are a top priority for us in the bank, and in consumer protection, and we are working hard in this space to ensure that it is a top priority within banks strategically and operationally through our mortgage arrears resolution strategy.”
Bernard Sheridan, Director of Consumer Protection, Central Bank of Ireland, May 2012.
INTRODUCTION
[FONT=%value]The scale of the deepening residential mortgage crisis in Ireland has required mortgage lenders to reorganise, develop new operational processes, deploy substantial resources and up-skill staff to effectively engage with customers who are experiencing mortgage repayment difficulties and arrears. Working with mortgage lenders, the Institute of Bankers, through its School of Professional [/FONT][FONT=%value]Finance, has developed a specialist education programme which, on successful completion, awards a Professional Certificate in Residential Mortgage Arrears.[/FONT]
[FONT=%value]The Certificate: [/FONT]
- [FONT=%value]Is a University award from University College Dublin, at Level 7 on the National Framework of Qualifications; [/FONT]
- [FONT=%value]Is delivered via one online module;[/FONT]
- [FONT=%value]Can be completed by the end of May 2013.[/FONT]
- Provide participants with knowledge and understanding into the research, recommendations and strategies from various reviews of mortgage arrears in this area. These include:
»» The Keane Report and its main recommendations;
»» The Mortgage Arrears and Personal Debt Group (The Cooney Report) and its main
recommendations;
- [FONT=%value]Provide an understanding of Outsourcing in the context of mortgage arrears management, including the regulatory requirements that apply to the outsourcing of regulated activities.[/FONT]
- Enhance and apply participants’ knowledge and skills in the direct engagement with mortgage customers who are experiencing financial difficulties, with the objective of developing a range of solutions. This involves:
»» Demonstrating, using an online model and detailed online case studies, how best to support
customers in completing the Standard Financial Statement;
»» Identifying appropriate alternative financial solutions specific to the case studies;
»» Highlighting the key behavioural skills, care and diligence which are necessary to effectively
engage with customers who are experiencing financial difficulties.
- [FONT=%value]Provide participants with a detailed understanding of the Personal Insolvency [/FONT][FONT=%value]Act 2012[/FONT]
- Deepen participants’ knowledge and understanding of the various consumer protection related regulations and requirements, including the Code of Conduct on Mortgage Arrears (CCMA) and the Mortgage Arrears Resolution Process (MARP)
- [FONT=%value]Provide an understanding of Outsourcing in the context of mortgage arrears management, including the regulatory requirements that apply to the outsourcing of regulated activities.[/FONT]
We are now accepting registrations for the May 2013 exams. For further information, please see the programme brochure below.
Should you have any specific enquiries, please complete the Expression of Interest form below.
The Professional Certificate in Residential Mortgage Arrears is a specialist education programme that offers a unique, independent, university level qualification. I believe it is an important support to mortgage lenders and their staff.