I am at my wits end with a new kitchen that we have recently had fitted and was wondering if anyone had any advice for me as to what I can do next.
We booked the Kitchen in mid June and had the said kitchen delivered and fitted in mid July.
However on the day of delivery, we discovered that the appliances that we had paid for where not included. Also missing were the cutlery insert and a panel that two shelves were to be placed on.
My husband rang the company and they told him that the cutlery insert and panel would be reordered from the warehouse but because of the builders holidays we would have to wait.
In relation to the appliances they advised us that we did not pay and that they had no record of them. I am quite meticulous in keeping documentation and my husband had to travel to the sales office with our receipt to prove payment.
On arriving at the office the sales assistant apologised and said he had found the confirmation of order but unfortunately it wasn’t passed onto the warehouse, he assured us that he would contact the warehouse that day.
My husband travelled home and was then informed by phone that we would have to wait up to 5 wks for the appliances to be delivered (hob and dishwasher).
My husband was quite irate by this and said that these were needed ASAP. The fitter started to fit the kitchen on Tuesday and on the Wed he explained that he would be late as he had to collect our appliances. I was delighted at the quick turnaround. This was short lived as when I returned home that evening I found that we had been given shop models. This was not discussed and I was quite unhappy as we had paid top dollar for these products.
My husband contacted the sales office again and the sales assistant said it was crossed wires and that he thought as soon as possible meant we’d settle for shop models. The appliances were fitted so there was little I could do.
As we settled into our kitchen we noticed that the dishwasher wasn’t working efficiently. A full wash would take two and half hours and a glasses wash would take one and a half hours. However once complete we had to dry glasses, some plates and the cutlery. We have never had this issue with any of our previous dishwashers. This issue was again discussed with the agent and we were passed to customer service who said that an engineer would contact us to arrange a time to check this.
It has now been three weeks and we again received a call from yet another Customer Service Rep to say she would chase this up and get back to us, to which we have heard nothing further. We are still waiting on the panel to arrive so the shelves can be put up and the fitter needs to come back and put on some handles that he had omitted to do on his first visit and he also needs to look at the handles that were already fitted as some are crooked.
Only this morning we discovered that our dishwasher was leaking, on further investigation my husband found that we are actually missing a part. I also feel that our hob is not right either. It’s a gas hob with 5 rings. When switched on the flame is mainly yellow, which suggests too much air getting in. I am now afraid that this too may be missing a part.
I am at my wits end at this stage and have left my husband deal with all issues up to this point in order to keep my stress levels down.
Can anyone offer any advice?
We booked the Kitchen in mid June and had the said kitchen delivered and fitted in mid July.
However on the day of delivery, we discovered that the appliances that we had paid for where not included. Also missing were the cutlery insert and a panel that two shelves were to be placed on.
My husband rang the company and they told him that the cutlery insert and panel would be reordered from the warehouse but because of the builders holidays we would have to wait.
In relation to the appliances they advised us that we did not pay and that they had no record of them. I am quite meticulous in keeping documentation and my husband had to travel to the sales office with our receipt to prove payment.
On arriving at the office the sales assistant apologised and said he had found the confirmation of order but unfortunately it wasn’t passed onto the warehouse, he assured us that he would contact the warehouse that day.
My husband travelled home and was then informed by phone that we would have to wait up to 5 wks for the appliances to be delivered (hob and dishwasher).
My husband was quite irate by this and said that these were needed ASAP. The fitter started to fit the kitchen on Tuesday and on the Wed he explained that he would be late as he had to collect our appliances. I was delighted at the quick turnaround. This was short lived as when I returned home that evening I found that we had been given shop models. This was not discussed and I was quite unhappy as we had paid top dollar for these products.
My husband contacted the sales office again and the sales assistant said it was crossed wires and that he thought as soon as possible meant we’d settle for shop models. The appliances were fitted so there was little I could do.
As we settled into our kitchen we noticed that the dishwasher wasn’t working efficiently. A full wash would take two and half hours and a glasses wash would take one and a half hours. However once complete we had to dry glasses, some plates and the cutlery. We have never had this issue with any of our previous dishwashers. This issue was again discussed with the agent and we were passed to customer service who said that an engineer would contact us to arrange a time to check this.
It has now been three weeks and we again received a call from yet another Customer Service Rep to say she would chase this up and get back to us, to which we have heard nothing further. We are still waiting on the panel to arrive so the shelves can be put up and the fitter needs to come back and put on some handles that he had omitted to do on his first visit and he also needs to look at the handles that were already fitted as some are crooked.
Only this morning we discovered that our dishwasher was leaking, on further investigation my husband found that we are actually missing a part. I also feel that our hob is not right either. It’s a gas hob with 5 rings. When switched on the flame is mainly yellow, which suggests too much air getting in. I am now afraid that this too may be missing a part.
I am at my wits end at this stage and have left my husband deal with all issues up to this point in order to keep my stress levels down.
Can anyone offer any advice?
