NCT attitude to cracks in lights

I have an elderly van I use for 'rough' work, needs a CVRT every year.

Last year I was passed, but strongly advised, by a very decent operative to sort my rear light as it had 'enough water in it to keep a couple of gold fish'.

Drilled a small hole in the base so any rain water drains out.

Cheerfully passed me this year!
 
demoivre said:
you're dealing, inevitably, with people who loathe their job, you and life in general. Having a bit of power over you is the only positive to their jobs.
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This is not at all reflective of my experiences on Sunday, either checking in or collecting my cert and keys after the test. A very pleasant group of individuals to deal with and to observe in their interactions with other customers.
 
DannyBoyD said:
Drilled a small hole in the base so any rain water drains out.
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I did the same a few years ago, passed ever since.
Because it is no longer a sealed unit, sometimes there is a slight bit of condensation at the bottom of the lens, that could catch the testers eye.
If it's there, 5 minutes with a hairdryer before leaving for the test sorts that.
 
mathepac said:
This is not at all reflective of my experiences on Sunday, either checking in or collecting my cert and keys after the test. A very pleasant group of individuals to deal with and to observe in their interactions with other customers.
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Same here. I've never had any customer service issues with the NCT people.
 
I passed so I liked the guy.

I was expecting to fail, so if I had failed, I don't think I would have attributed malice and misery and hatred of his job to him.

I asked the guy about the cracks in the lights and he explained it to me.

The only issue I noticed was that a woman checking in was an hour late as she had got confused about the time. They told her that she would have to make an appointment for some other time. The woman at the desk was presumably following policy but I would have thought that they could have fitted someone in.
 
Brendan Burgess said:
The only issue I noticed was that a woman checking in was an hour late as she had got confused about the time. They told her that she would have to make an appointment for some other time. The woman at the desk was presumably following policy but I would have thought that they could have fitted someone in.
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Indeed. Woman in queue before me was over an hour early but they still slotted her in immediately. Suppose with some centers the additional €60 fee matters to them :(
 
Brendan Burgess said:
The only issue I noticed was that a woman checking in was an hour late ... They told her that she would have to make an appointment for some other time.
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I was late for a previous test, not by hour mind you, and was told I'd have to re-book but I suppose the time is the time and it was my own fault, mea culpa, etc.

A new facility I noticed on Sunday is the little tablet at reception which enables you to book your arrival time using your reg. no. Handy enough as at the smaller centres, the testers multi-task, booking cars in as well as doing the testing and issuing the certs. It saves queuing and congestion inside the door at smaller centres, but I don't see it publicised anywhere. Remember, once again, you heard about it on AAM first. We're ahead of the news here. :) Am I right in thinking its only the bigger, urban centres that have dedicated "receptionists"?
 
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