I have a problem in relation to my mortgage & the bank (AIB) will not communicate with me, I'm not sure what I can do now, other than switch banks....
I took out a mortgage in Aug 2006 at an introductory tracker of .75% above ECB. In early Aug this year, I received a letter from the bank to say that I would be switched to 1.25% above ECB as introductory term was over - fine.
I rang to confirm repayment amounts & was told that actually as my LTV is less than 80%, I am entitled to stay on .75% above ECB & all I needed to do was send in a letter requesting same. I sent the letter but heard nothing.
After many calls to get verification, on the 29th Aug, I finally got verbal confirmation from the supervisor that my rate would remain at 4.75% & repayments would remain at X amount, same amount I had previously been paying.
The next repayment came out on 3rd Sep & the amount was wrong, over by €136. Since then, I have rung numerous times on a near daily basis in an effort to speak with the supervisor but they haven't returned my calls, they've been ignoring me for well over a month now! I've been repeatedly told that they are looking at my account & I have been given date committments that they will get back to me but they never do.
Their compaints department is basically the people who aren't returning my calls. Even so, I wrote a letter on the 27th Sep detailing the situation but this too has so far been ignored. I have been advised to contact the IFSRA ombudsman & mentioned this in my letter.
Is this now the only option available to me? I'm tempted just to move my mortgage at this stage but feel I am entitled to know what is going on.
My repayment on 3rd Oct was also €136 above the norm.
any advise/experience?
I took out a mortgage in Aug 2006 at an introductory tracker of .75% above ECB. In early Aug this year, I received a letter from the bank to say that I would be switched to 1.25% above ECB as introductory term was over - fine.
I rang to confirm repayment amounts & was told that actually as my LTV is less than 80%, I am entitled to stay on .75% above ECB & all I needed to do was send in a letter requesting same. I sent the letter but heard nothing.
After many calls to get verification, on the 29th Aug, I finally got verbal confirmation from the supervisor that my rate would remain at 4.75% & repayments would remain at X amount, same amount I had previously been paying.
The next repayment came out on 3rd Sep & the amount was wrong, over by €136. Since then, I have rung numerous times on a near daily basis in an effort to speak with the supervisor but they haven't returned my calls, they've been ignoring me for well over a month now! I've been repeatedly told that they are looking at my account & I have been given date committments that they will get back to me but they never do.
Their compaints department is basically the people who aren't returning my calls. Even so, I wrote a letter on the 27th Sep detailing the situation but this too has so far been ignored. I have been advised to contact the IFSRA ombudsman & mentioned this in my letter.
Is this now the only option available to me? I'm tempted just to move my mortgage at this stage but feel I am entitled to know what is going on.
My repayment on 3rd Oct was also €136 above the norm.
any advise/experience?
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