Very so,it may 'disappear' during an 'investigation' . IFSRA will probably need t if the branch continue to obfuscate ! Tell yer ma to pay online like many of us do nowadays.elcato said:The receipt she has is enough validation for them to chase this up but under no circumstances give it to the bank, just give them a copy.
Good luck
My gut feeling is that someone in the branch pocketed the money knowing that there is no way to trace the cash.
Wiggles said:A few months back she was told that the bank will no longer take cash lodgements at the tellers desk and they all need to be done with the express lodgement system.
RainyDay said:Are the bank saying that the envelope went missing? Or that the envelope was opened but found to be empty?.
soc said:I bank with BOI and I always lodge cash over the counter. Have never done it any other way. Is it only credit card payments that they have stopped taking cash for? AFAIK, BOI hasn't brought in any policies refusing to take cash lodgements. Did this situation happen in a Dublin branch?
-soc
CCOVICH said:I am not sticking up for the bank in this case, but I would tend to advise against putting cash in the quicklodge/express lodgement facility. If you need to pay bills, and can't do it online or over the phone, a chequebook would seem to be the safest method of payment.
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