I have had three rounds of negotiating with Avant cards. There's about €5k left. Interest and charges are being waved.
I just write to them and included my financial statement and my new payment.
They have to sent you 'notice of termination letters', apparently under the consumer credit act.
Every Time they do, I call them and read the latest letter that I have sent to them, detailing my available pot for my debts and how they are receiving a pro rata payment. They tell me how this is not to their agreement but that they will accept the payment.
They tell me that I will not have it cleared within 5 years and they will sell my debt. I say that I will not deal with any third party and will continue to deal with the bank.
They seemed interested in a settlement figure less than half around the time that Avant card took over MBNA, but I have no way of doing this so I didn't look for further details.
Put it this way,
*you are paying....something, many are not.
*you pay regularly, though less than they want
*they have a contact number for you, they don't for many people.
*You are trying to engage
*If you got a debt relief notice they would probably get 50% or a lot less than the total balance, if you pay regularly, they will get more.
So you are in a bad situation, but not the worst, just with these guys as best you can.