rogeroleary
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A friend of mine has been renting a house for many years. She has been using the same broker and for the last 5 years or so the broker has insured her with the same insurance company.
Some time ago a tenant had a fall inside the house and went off to hospital. They returned a couple of hours later and that was the end of the matter.
When the policy was up for renewal the broker recommended renewing with the same insurance company and the policy was renewed.
Nine months after the alleged fall she received a letter from a solicitor making a claim. She mentioned to the tenant that they were taking a claim against her and the tenant said "no, it's not against you, it's against your insurance".
She submitted the letter to the broker immediately but has now received a letter asking for a written explanation of "for the late notification of this claim"
She's now worried that while she did notify them immediately this looks like they are seeking a way to walk away from their possible liabilities? As I mentioned the same company has been the insurer from the time of the alleged incident right through to the notification of a claim some 9 months later.
Any advice would be very much appreciaited.
Roger
Some time ago a tenant had a fall inside the house and went off to hospital. They returned a couple of hours later and that was the end of the matter.
When the policy was up for renewal the broker recommended renewing with the same insurance company and the policy was renewed.
Nine months after the alleged fall she received a letter from a solicitor making a claim. She mentioned to the tenant that they were taking a claim against her and the tenant said "no, it's not against you, it's against your insurance".
She submitted the letter to the broker immediately but has now received a letter asking for a written explanation of "for the late notification of this claim"
She's now worried that while she did notify them immediately this looks like they are seeking a way to walk away from their possible liabilities? As I mentioned the same company has been the insurer from the time of the alleged incident right through to the notification of a claim some 9 months later.
Any advice would be very much appreciaited.
Roger