A friend who worked PT age retired end of Feb but it still awaiting payment of their lump sum from the pension providers. Any query is met with a request, first was copy of birth cert, now 10 days later its a vouched copy of passport. All they had was 14 years service, sum is very small. Latest is payment has to be dis invested by some account manager and this can take 7-10 days. Payment may be made last week in March or first week in April. They were contributing part of pension and company rest, fund is managed by .. Is this normal? They got no instructions with the letter that outlined entitlements ie copy of birth cert reqd, copy of verified passport reqd. I am not at all impressed.