just wondering did anyone else have a similar problem.
We were living in Australia and paid the 2014 liability for LPT online and on time, to which I received an acknowledgement number, in fact i have the printed out receipt from them that they tell you keep! It has the date, time, amount paid etc all on it.
Anyway, then we went on to pay 2015s and that was when we seen they claimed 2014s was still outstanding. We rang them and they said they never received the payment and said it was up to us to prove we paid it. When we asked them how then, in the name of god we have an acknowledgment number if we didn't pay it etc . We asked them to check then is the number valid and to see if it went through all ok, all they will say is no. So frustrating. Then we proceeded onto pay the 2015 during the same phone call and he says have you a pen to take note of your acknowledgement number for 2015 one. Its crazy, that stupid number obviously means nothing, yet they treat it as it is.
AS we were in Australia at the time we don't know what card/account we paid it from and having huge difficultly trying to see it leaving our account.
Is there no way Revuen cannot check their own acknowledgement number?!
We were living in Australia and paid the 2014 liability for LPT online and on time, to which I received an acknowledgement number, in fact i have the printed out receipt from them that they tell you keep! It has the date, time, amount paid etc all on it.
Anyway, then we went on to pay 2015s and that was when we seen they claimed 2014s was still outstanding. We rang them and they said they never received the payment and said it was up to us to prove we paid it. When we asked them how then, in the name of god we have an acknowledgment number if we didn't pay it etc . We asked them to check then is the number valid and to see if it went through all ok, all they will say is no. So frustrating. Then we proceeded onto pay the 2015 during the same phone call and he says have you a pen to take note of your acknowledgement number for 2015 one. Its crazy, that stupid number obviously means nothing, yet they treat it as it is.
AS we were in Australia at the time we don't know what card/account we paid it from and having huge difficultly trying to see it leaving our account.
Is there no way Revuen cannot check their own acknowledgement number?!