I have compiled these posts by UBanker from other threads to form a case study.
Sorry to jump in on this thread. We were a UB UFirst tracker customer, lost tracker post fixed rate, switched to BoI (which was not a fun process in itself !) only because of loss of tracker. Usual story. We got FSO decision in our favour but only received a years interest overpayment along with a derisory 'inconvenience payment' some years ago (think it was 2011, would need to check back on the detail). Obviously couldn't appeal this outcome to High Court though we were very upset by it i.e. FSO found in our favour but yet no proper redress was provided. Like everyone else we've been overpaying for years and it has had a significant impact on our family.
Have written to UB in Feb this year but still no confirmation yet that we're even impacted. They are probably hoping to get away with viewing us as 'dealt with' and out of scope even though it seems our situation is very similar to @notabene and the FSO decision in our favour would surely have us in scope. Sounds like we need to get writing again. This uncertainty is galling. Would appreciate your views ?
Sorry to jump in on this thread. We were a UB UFirst tracker customer, lost tracker post fixed rate, switched to BoI (which was not a fun process in itself !) only because of loss of tracker. Usual story. We got FSO decision in our favour but only received a years interest overpayment along with a derisory 'inconvenience payment' some years ago (think it was 2011, would need to check back on the detail). Obviously couldn't appeal this outcome to High Court though we were very upset by it i.e. FSO found in our favour but yet no proper redress was provided. Like everyone else we've been overpaying for years and it has had a significant impact on our family.
Have written to UB in Feb this year but still no confirmation yet that we're even impacted. They are probably hoping to get away with viewing us as 'dealt with' and out of scope even though it seems our situation is very similar to @notabene and the FSO decision in our favour would surely have us in scope. Sounds like we need to get writing again. This uncertainty is galling. Would appreciate your views ?
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