Hey,
I handed in my notice and next Friday will be my last day at work. I am aware of that I am not entitled to any SW payments for 9 weeks as I quit my job. But I was told that if I had a reason to quit there is a chance that these 9 weeks could be shortened or even cancelled. I know that it has to be a really serious reason and I am wondering if my reason will be good enough.
From the beginning:
When I started with this company I was Customer Care Executive - which (in 99%) is a complaints line: people are rude, abusive, they're threatening me, they're racists (I am non Irish). I reported this several times to my boss - but nothing had changed.
I had several conversations with my boss - with no results. He was only saying that he will end with this service so I can start doing something else in the company.
When I handed in my notice first time (2 years ago) - he asked me to stay, promoted me to Office Administrator and confirmed to me that this service will end soon and ask to be patient. What I did but he did nothing (his excuse was - "but you were promoted").
Then I got pregnant and I asked if I can stop doing this as I ended with tears couple of times - he told me to do not care what people are saying. I really could not stand these types of calls anymore. When I was 7th month pregnant my husband made me to go to GP and to ask for Sick Leave - which I did.
During my maternity leave I found out that customer care has been moved to our office based in the UK. So I started hoping that something will change on my return. One month before my return to work I was told that UK doesn’t want to do this anymore as they are really fed up with this. So I asked how he can think that I can manage this by my own when few people in other place can't stand this after few months? He replied that I am strong woman, I can manage this... and "someone has to do this". Again I said that I am going to leave then. He told me that he did everything what he could to change my situation. To be honest - for me it was nothing.
I rang NERA and Citizen Information, I have spoken with advisor officer - they told me to talk to my boss, explain the situation, try to work this out with him (which I think, I tried for last two years). I told him that I don't mind doing customer care job - I am looking for someone to "take care" with these abusive people. I know that company can open a case in a court, sent a legal letter etc - but nothing had been done. To be honest I stopped reporting this to him long time ago as he was joking or saying "leave it with me" and nothing was done. Ok. Once he rang to one lady, told her that this behaviour won't be accepted and asks her to apologize to me. She rang me and said "I would like to say sorry. But you're still ...... .....!
I tried don't mind what are they saying and do my job. Type of calls was because of nature of the services we had. Everything was legal, services approved by regulator - It wasn't my fault at all - I was only doing my job.
Of course beside this I had my other duties - which were fine and I was happy to work for the company as an office admin, but I didn't want to be abused anymore by people who are calling our help line.
And one more thing - I never got contract sign. I asked my boss several times, I had copy of emails asking for the contract, I didn't count how many times I asked verbally - but he always was "busy". 2 months ago I wrote an official email asking for contract, saying that he is obliged to give it to me by law - he sent it across, asked to sign - what I did - contract is still in his drawer and I didn't get my copy. I am not going to ask him again.
My question is - if no having a contract and customer care issue can be this serious reason for leaving? I know that I have to prove what was the nature of calls etc, but I don't have access to recordings and - by company policy - I am not allowed to copy or show to anybody any emails etc (I have some in my inbox where for example people have been writing that they will be waiting for me outside the office to "show" me the justice, and today’s email from one of the customer care agents that someone "would love to ring her neck"). How can I prove that then? I really don't want to go to court - as I can't afford this. I just would like to prove SW why I left my job and reason wasn't trivial. I was doing this for the last 4 years.
I am looking for a job since January (at the moment not "any" job but job which I would like to do), I have all emails to prove that I applied for a job, letters from agencies, I started ECDL course by my own. I never was on any social welfare payment.
Do you have any advice? Anyone of you had similar situation? I would appreciate any help...
Thanks
I handed in my notice and next Friday will be my last day at work. I am aware of that I am not entitled to any SW payments for 9 weeks as I quit my job. But I was told that if I had a reason to quit there is a chance that these 9 weeks could be shortened or even cancelled. I know that it has to be a really serious reason and I am wondering if my reason will be good enough.
From the beginning:
When I started with this company I was Customer Care Executive - which (in 99%) is a complaints line: people are rude, abusive, they're threatening me, they're racists (I am non Irish). I reported this several times to my boss - but nothing had changed.
I had several conversations with my boss - with no results. He was only saying that he will end with this service so I can start doing something else in the company.
When I handed in my notice first time (2 years ago) - he asked me to stay, promoted me to Office Administrator and confirmed to me that this service will end soon and ask to be patient. What I did but he did nothing (his excuse was - "but you were promoted").
Then I got pregnant and I asked if I can stop doing this as I ended with tears couple of times - he told me to do not care what people are saying. I really could not stand these types of calls anymore. When I was 7th month pregnant my husband made me to go to GP and to ask for Sick Leave - which I did.
During my maternity leave I found out that customer care has been moved to our office based in the UK. So I started hoping that something will change on my return. One month before my return to work I was told that UK doesn’t want to do this anymore as they are really fed up with this. So I asked how he can think that I can manage this by my own when few people in other place can't stand this after few months? He replied that I am strong woman, I can manage this... and "someone has to do this". Again I said that I am going to leave then. He told me that he did everything what he could to change my situation. To be honest - for me it was nothing.
I rang NERA and Citizen Information, I have spoken with advisor officer - they told me to talk to my boss, explain the situation, try to work this out with him (which I think, I tried for last two years). I told him that I don't mind doing customer care job - I am looking for someone to "take care" with these abusive people. I know that company can open a case in a court, sent a legal letter etc - but nothing had been done. To be honest I stopped reporting this to him long time ago as he was joking or saying "leave it with me" and nothing was done. Ok. Once he rang to one lady, told her that this behaviour won't be accepted and asks her to apologize to me. She rang me and said "I would like to say sorry. But you're still ...... .....!
I tried don't mind what are they saying and do my job. Type of calls was because of nature of the services we had. Everything was legal, services approved by regulator - It wasn't my fault at all - I was only doing my job.
Of course beside this I had my other duties - which were fine and I was happy to work for the company as an office admin, but I didn't want to be abused anymore by people who are calling our help line.
And one more thing - I never got contract sign. I asked my boss several times, I had copy of emails asking for the contract, I didn't count how many times I asked verbally - but he always was "busy". 2 months ago I wrote an official email asking for contract, saying that he is obliged to give it to me by law - he sent it across, asked to sign - what I did - contract is still in his drawer and I didn't get my copy. I am not going to ask him again.
My question is - if no having a contract and customer care issue can be this serious reason for leaving? I know that I have to prove what was the nature of calls etc, but I don't have access to recordings and - by company policy - I am not allowed to copy or show to anybody any emails etc (I have some in my inbox where for example people have been writing that they will be waiting for me outside the office to "show" me the justice, and today’s email from one of the customer care agents that someone "would love to ring her neck"). How can I prove that then? I really don't want to go to court - as I can't afford this. I just would like to prove SW why I left my job and reason wasn't trivial. I was doing this for the last 4 years.
I am looking for a job since January (at the moment not "any" job but job which I would like to do), I have all emails to prove that I applied for a job, letters from agencies, I started ECDL course by my own. I never was on any social welfare payment.
Do you have any advice? Anyone of you had similar situation? I would appreciate any help...
Thanks