I made a formal complaint to PTSB on August 5th about my exclusion from the redress scheme. I twice received standard we're looking into it reply. After 20 working days and after 40. I then said I wanted to speak to someone more senior and was assured I'd have a written reply if I gave two more weeks as my case was particularly complex!That reply was due last Friday. I followed up when I heard nothing and was told today. Nothing. It's been 83 working days now and I have nothing in response. What do I do now? How long can I be expected to wait? It's outrageous.