Laobhise - I would fight it... but before you call on Friday... give them a call first as you may need to talk to someone else in a different place / department ... & when you do call down, be prepared to put up a fight... don't take their word for it... as mentioned, ask to see the evidence... unless they have evidence of your mother putting the boxes on the bank as they state, they have no case... It may be get frustrating (talking to a brick wall) when you get there & try to talk to someone, but keep your cool... you may be there for a few hours... & ask to see supervisor / manager to discuss if not getting anywhere... again, ask for full names & write them down on a notebook in front of them, to show them that you are taking details... re-assure your mother that it is only a mistake & that it will be sorted out... Good luck with it...