Hello there,
I get 50 % back on day to day expenses with my laya policy. I attend a psychotherapist for talk therapy, which I started last year. I submitted my receipts to laya for 2019 and received my 50 % refund, no problem. However, the same receipts for 2020 have been rejected, laya stated my policy does not cover this claim. I rang laya and they said they will no longer cover receipts from psychotherapist they will only cover psychiatrists. Laya said they are tightening up on what receipts they accept. I thought this unfair, I did not get any notice they were changing my policy. I was thinking are laya forseeing a large amount of psychotherapy appointments after the trauma of covid 19 and is now rejecting receipts they accepted last year ? Should a health insurance company inform policy holders when there is a change in what they offer in their policy. Talk therapy is 70 euro for 1 hour....not very affordable for most people.
I get 50 % back on day to day expenses with my laya policy. I attend a psychotherapist for talk therapy, which I started last year. I submitted my receipts to laya for 2019 and received my 50 % refund, no problem. However, the same receipts for 2020 have been rejected, laya stated my policy does not cover this claim. I rang laya and they said they will no longer cover receipts from psychotherapist they will only cover psychiatrists. Laya said they are tightening up on what receipts they accept. I thought this unfair, I did not get any notice they were changing my policy. I was thinking are laya forseeing a large amount of psychotherapy appointments after the trauma of covid 19 and is now rejecting receipts they accepted last year ? Should a health insurance company inform policy holders when there is a change in what they offer in their policy. Talk therapy is 70 euro for 1 hour....not very affordable for most people.